Contract and Supplier Management Guidance (CP GUID004)

Selecting Your Tools

The table below provides a summary of the tools available and appropriate for each C&SM route. The Procurement Manager, together with their UIG if applicable, should select the tools they will use for their contract/agreement.

If at all possible, the tools that will be used, their targets, responsibilities and frequency should be detailed within the tender documents, in order that they are contractually agreed upfront.

	Strategy Route
	Routine	Managed (Leverage or Bottleneck)	Strategic
Relationship	Transactional	Leverage = Competitive Bottleneck = Cooperative	Collaborative
Focus	Price and efficiency	Leverage = Price Bottleneck = Security of supply	Strategic aims
TOOLS
Management Information				See Framework ITT Template wording OR See Institution ITT Template wording
Supplier Review Meetings*				Click here for Information
Key Performance Indicators				Click here for Information
Service Level Agreement				Click here for Information
Feedback				Click here for Information
Risk Management				Click here for Information
Balanced Scorecard				Click here for Information
Incentives / Sanctions				Click here for Information

*Frequency determined by Procurement Manager, but should be at least annual.

	= A tool that should be used
	= A tool that could be used (Procurement Manager can choose depending on risk/value of contract/agreement)