Contract and Supplier Management Guidance
Selecting Your ToolsThe table below provides a summary of the tools available and appropriate for each C&SM route. The Procurement Manager, together with their UIG if applicable, should select the tools they will use for their contract/agreement.
If at all possible, the tools that will be used, their targets, responsibilities and frequency should be detailed within the tender documents, in order that they are contractually agreed upfront.
|Routine||Managed (Leverage or Bottleneck)||Strategic|
|Relationship||Transactional||Leverage = Competitive|
Bottleneck = Cooperative
|Focus||Price and efficiency||Leverage = Price|
Bottleneck = Security of supply
|Management Information||See Framework ITT Template wording OR|
See Institution ITT Template wording
|Supplier Review Meetings*||Click here for Information|
|Key Performance Indicators||Click here for Information|
|Service Level Agreement||Click here for Information|
|Feedback||Click here for Information|
|Risk Management||Click here for Information|
|Balanced Scorecard||Click here for Information|
|Incentives / Sanctions||Click here for Information|
*Frequency determined by Procurement Manager, but should be at least annual.
|= A tool that should be used|
|= A tool that could be used (Procurement Manager can choose depending on risk/value of contract/agreement)|